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We are dedicated to bringing you an unparalleled shopping experience, from start to finish. We are confident you'll find our products to be of the highest quality. If you are not completely satisfied with a product, you may return it to our fulfillment center for a complete refund.
Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
MICRODERM.COM
706 57th Street
Sacramento, CA 95819
If you wish to contact us in regard to order status, please be sure to have your order number available when you call.
Please keep these important points in mind:
- Products must be returned within 30 days of the date they were shipped out.
- You must include the packing slip and all original packaging materials.
- Shipping/handling fees and gift option charges are refunded only if the product is defective, being recalled, or was misshipped by MICRODERM.com.
- We cannot accept CODs for returned merchandise.
- In the case of shipping damages, please contact the carrier or our customer service department.
- Credit will always be issued to the same credit card to which they were charged.
- We will issue a refund within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.
- The U.S. Department of Transportation (USDOT) restricts air shipment of hazardous materials items that could contribute to a fire or other mishap on board an aircraft. Aerosol products in pressurized spray containers (e.g., hairspray, shaving cream, deodorant, some perfumes) and products containing flammable, volatile, or corrosive chemicals (e.g., aftershave, nail polish, nail polish removers) have this restricted status. All of these products must be returned via a ground shipping service. Again, please do not ship items to MICRODERM.COM by air. |
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